Partial degradation in one surface
We publish what we actually see. No five-nines marketing claims — just the current state of each service and a short, honest incident log.
Service groups
Login, packet room, condition rail all responding normally.
Token links, uploads, and identity prompts are healthy.
LendingPad write-back retries elevated for some tenants. Reads unaffected.
Routine extraction latency within normal range.
Opt-in / opt-out events processing within seconds.
Recent incidents
- LOS Sync · LendingPad2 hours agoDegraded
Write-back retries elevated for condition status updates.
Resolution: Failed writes converted to retryable exceptions; queue draining.
- Document ReaderyesterdayInvestigated
Slower extraction on multi-page bank statements over 80 pages.
Resolution: Tuned chunking; latency back to baseline within ~40 minutes.
- Borrower Portallast weekBrief outage
Upload retries failed for ~6 minutes after a deploy.
Resolution: Rolled forward fix and reprocessed queued uploads automatically.
- Messaging · SMS3 weeks agoDegraded
SMS delivery delayed via one upstream carrier.
Resolution: Failover to secondary route; opt-out events were not affected.
Spot something we missed? support@conditionrail.com · Changelog